Thursday, January 15, 2009
I Hope That You Can Help Me
Years ago a teacher that I work with told me about a little trick she used to get results when needing help for a problem. It is like this, when someone answers the phone....Hi, this is Heather, how can I help you?....You say their name and then this...."I hope that you can help me."
Well naturally that person wants to be the one to help you and it works every time.
Except for my camera.
I bought my camera back in August. I was in love. It had zoom! But I noticed right away that I was getting a ton of blurry shots. Pictures that should have been pretty easy were all blurry. The trouble was every once in a while I would get an amazing shot.
And my all time favorite picture....
But for every one of those, there were 50 ones that were blurry or soft. Shots the camera should have gotten but were missed and gone forever.
I was convinced it was something I was doing wrong so I let my son and his girlfriend check it out over Thanksgiving. They had the same results so I came home ready to take the lemon back. I marched into Target and said to the manager, "I hope that you can help me."
She smiled really big, eager to be the one to help me. Then took one look at my receipt and said that she could have helped me 10 days ago but not today. And she wouldn't budge. I would have to send the camera back to Canon.
I came home and called Canon. So of course I said, "I hope that you can help me." Sure enough if a gal named Heather didn't fall all over herself trying to be the one to help me. We troubleshooted and it was determined that the camera needed to take a trip to the Canon repair shop. She would send me a shipping label.
A few days go by and no shipping label. I call Canon and get a very disagreeable young man named David that told me that they never send you a shipping label. It was against company policy...and could I hold.
So I held.
He came back on the line to tell me that they would go ahead and send one but, once again, it is against their policy.
Off to Canon my camera went. They replaced the lens. The camera came back and I couldn't wait to start taking pictures. But still a lot of blurry pictures. My son thought it sounded like something was wrong with the shutter. It was so slow you could hear it clunk open and closed.
I call Canon again and threw out my best, "I hope that you can help me, Harry"
Well Harry had better things to do than help me. The boredom oozed from his mouth. So I hung up and called back hoping to get someone that would be dying to "help me".
I got Vicki. Oh she was dying to help me all right but this time I am asking for my money back or at least a new camera. So she called in the supervisor.
"I hope that you can help me."
Well Mike had heard it all before. He wasn't going to let this middle-aged woman get the best of him. I asked for my money back. I asked for a new camera. It didn't go well.
Let's just say it ended up with me telling him all about how bad the guys that I had talked to treated me compared to the gals. (Hubby said the guy probably thought I was some man-hater)
Once again they were sending me a shipping label. Apparently Mike didn't know it was against company policy either.
After I got off the phone, my son said, "It's time to stop the I hope that you can help me bit and start getting mad."
But that's hard for me.
So I turned to Hubby and said, "I hope that you can help me."